RETURNS POLICY

We really hope you are happy with all your Sand&Sea online purchases, however if you may need to return your product here is a simple guide to make the process a little easier:

FAULTY ITEM - To resolve please contact Sand&Sea ,within 24 hours of receiving your order, complete with photographs or damaged packaging/damaged item) at Hello@sandandsea.ie and we will be in touch straight away.

UNWANTED GOODS - In the event that your purchase is unsuitable and you wish to return it please notify us in advance via email to hello@sandandsea.ie  . All unwanted goods must be returned in the same condition in which they were despatched from Sand&Sea originally, complete with original packaging, labels, components and accessories within 14 days from the date on which you received them. You shall be refunded for that product less the cost of the original delivery charge, after inspection of the returned item. You shall be responsible for paying for the return of the goods. Please be aware that the return value may take up to a week to reach your account depending on the original payment provider used (Stripe/Paypal etc)

Should you wish to exchange an item purchased online, please proceed to return the item as normal (first step being an email to hello@sandandsea.ie with your request) . The original item will have to be received by us and upon receipt of the item in perfect condition, as originally sold, we will arrange a refund and then ask you to proceed with a new online order for your preferred exchange.

Please note that paint, pet products, bedding, duvet covers, bed sheets, duvets, pillows, pillowcases, sale items, customised, bespoke or special order items cannot be returned.

STOCK CLEARANCE / SALE SECTION purchases cannot be returned (unless faulty ie lamp not working ) if they are marked, shop soiled or have slight blemishes this will be noted on the item and does not qualify as a reason for returning/exchanging.

RETURNS ADDRESS - will be provided during correspondence with us.

In your own interest it is advisable to return goods by registered post. The goods shall remain your responsibility until they have been received by Sand&Sea

Please note these terms do not affect your statutory rights.

To begin the returns process please email us at hello@sandandsea.ie

Terms and conditions will differ between our online store and our in-store pop-ups.